Life is full of surprises! Even if you are punctual, this is not a guarantee that such an unpleasant event will not happen to you. The reasons for being late for a flight can be a lot: you have mistaken the time, got caught in a traffic jam, the transfer was delayed the previous flight, etc. How to act in specific situations, this article will tell.
General information on registration and boarding procedures
There are two options for being late for an airplane:
- untimely arrival for registration ;
- delay in landing.
The procedure of registration and landing is in accordance with the following algorithm:
- checking documents and air tickets;
- delivery of luggage;
- receipt of boarding pass ;
- passing security control;
- at the international flight - passage of the passport control;
- being in the waiting area;
- on the announcement of landing - adherence to the aircraft.
Standard terms of registration:
- on domestic lines: beginning - 2 hours before departure, ending - 30-40 minutes before departure;
- on international flights: the beginning of 2.5 hours, ending in 40 minutes.
Online registration via the company's website is possible not earlier than 23 hours prior to departure.
You're late for registration, but the plane has not yet taken off
In this case, you can get on the plane. In many airports there are check-in desks for late passengers. Just keep in mind that the procedure costs about $ 60 (business class passengers are usually registered for free). In the absence of a special counter, it is necessary to urgently find an airline representative who can board aboard until the aircraft takes off. But it should be remembered that there is a pre-flight preparation procedure, so if there is not much time left before the flight, you can not expect to get on board, especially if you need to pass passport control.
You were registered, but were late for landing
This situation is less common, however, it may happen that you are late for landing. The landing time ends 15 to 20 minutes before departure. Passengers registering, but not appearing for boarding, are called on the speakerphone. You should contact the airline representative as soon as possible. In an exceptional case, you can be put on a liner.
You missed the plane because of your fault
If the plane left without you, you must immediately find the airline's administrator. If you have an air ticket, it will help your sending the next flight, especially if your ticket is in the business class. But to make a reservation and purchase a new ticket will have at your own expense. A ticket with an open departure date will allow you to reduce the surcharge.
You missed the connecting flight due to the air carrier
If the passenger is late because of the air carrier, then the company is obliged to put him on the next flight. In the absence of other flights on this day, you must be accommodated at the hotel and sent on the next day.
If the connecting flight belongs to another airline, then you must ask for a note about the delay in the flight. Then go to the counter of the air carrier, on the flight of which you did not get, and show a note about the delay of the previous flight. You must send the next flight! At the same time, you do not have to pay anything.
You did not have time on the plane due to the fault of the taxi driver or because of the delay in the train
In this case, you have the right to compensation for material and moral damages. Be sure to take from the driver a check of a taximeter or a receipt, where the date, time, state is indicated. car number and requisites of the carrier. If the train is delayed, put a note on the ticket for the head of the train when the train arrives at the station. Next, you should write an application to the head of the taxi order service or the passenger responsible for transportation, where the incident is stated. Attached to the claim are copies of documents confirming losses: tickets, receipts, etc. You have the right to demand compensation for both the fare and the cost of the voucher, paid hotel, etc.