Very often looking through promotional brochures of travel agencies, we come across the mysterious "room service" offered by hotels and hotels. The initial knowledge of English is enough to guess that it is about some services provided directly in the room. More details about what it is - room service in the hotel, what it includes and how it can be used and will be discussed in our article.
Service room-service (room-service) in the hotel is nothing like service in the rooms. Most often, this term implies the delivery of food and drinks directly to the rooms, but high-class hotels include in the room-service and many other services, such as the possibility of calling a hairdresser, make-up artist, masseur, delivery of the press, etc. About the category of the hotel is often judged by the volume and level of services of the room service. For example, a five-star hotel should provide its guests with fast and quality service in the rooms if not round the clock, then at least 18 hours a day.
Features of room-service
- the range of dishes and drinks that can be ordered in the room is indicated in the menu in each room;
- expensive hotels provide guests the opportunity to order in the room dishes to your taste;
- individual service in the room can be ordered 24 hours a day by the telephone service of the room service;
- the manager of the room service must help the guest with a choice of drinks or dishes, specifying the time of order fulfillment (not more than 30 minutes);
- if the guest did not express any other wishes, the order should be delivered immediately in full - this is done so as not to disturb the guest once again;
- used dishes and serving items guests usually put in a corridor or left in the room until scheduled cleaning;
- for delivery of ordered dishes and drinks, special equipment and serving items (serving carts, trays, tables, thermo containers, etc.) are used in the room;
- the payment of the food delivered to the room can be included in the cost of accommodation, but more often the services of the room service are paid separately;
- in the cost of meals and drinks delivered to the room, the cost of service may be included - 10-15%;
- You can pay for the order immediately in the room, or at the reception desk;
- The staff of the room service should be given a tip.