Going on vacation abroad for the first time through any tour operator or travel agency, a traveler always risks - a paid trip can suddenly become not so sweet. Quite often there are cases when the real conditions of the place where the long-awaited vacation is spent are significantly different from those that were stipulated in the service agreement. Of course, turning to a travel agency, you do not think that this can happen to you. However, circumstances may arise different, so it is better to be prepared for everything.
What if the travel agency cheated?
So, let's try to imagine a similar situation. You come to your hotel and find that it absolutely does not correspond to what you promised at home - a dirty room with old furniture, no refrigerator, air conditioning, balcony, service is not available, and the beach, which was also paid, is enough remotely from the hotel. What to do?
Before making a complaint to the tour operator, it's worth reading the contract again. If the travel agency employee promised you a chic apartment with access to the sea, and the bedroom is equipped with air conditioning and a plasma TV, but there is not a word about this in the document, then, in principle, there is nothing to complain about.
In the event that everything is in order with the documents, you can first try to negotiate with the hotel administration, explaining the whole situation, so that you will be provided with a more comfortable room. Nobody wants to listen to you? Then it's time to start acting - if it was not possible to save the vacation, it's worth trying to at least compensate for it. To do this you will need material evidence of improper rest. Photograph or take off on the video camera all violations, save all checks, contracts, make a list, than you are unhappy, and try to assure it from representatives of the host travel agency or find support from other tourists from their tour group.
At the end of the tourist trip, do not delay the time and with all the collected documents go to the director of the travel agency. As a rule, firms that cherish their name, try not to bring the case to court and, most likely, will offer you a monetary compensation.
If you do not come to a mutually beneficial agreement, then go to the next step. To do this, it is necessary to write a complaint or statements in writing and send it to the Ministry of Sport and Tourism. This institution is responsible for the registration of a firm and the issuance of licenses. If, after reviewing the application, it is proved that all your claims are justified and you have a certain evidentiary base, then the case will be given a course and your damage will be reimbursed.
It should be noted that every disgruntled tourist also has the right to apply to the court or the Consumer Rights Protection Society. To initiate a court case, you will need a contract concluded between you and the travel agency for the provision of services, checks confirming your payment, as well as as much evidence as possible to prove your case.
How not to become a deceived travel agency - advice to tourists
First of all, responsibly refer to the choice of the tour operator. Perhaps your friends or acquaintances can recommend a reliable and more than once proven company. If not, then search for information and reviews about the selected travel agency on the Internet. You can also ask for a certificate of registration
And most importantly - read the contract at the conclusion and demand from representatives of the travel agency all the promised nuances of rest to bring in writing. Only in this case, you will be assured of your protection and in the upcoming excellent rest!
Here you can find out what to do, if on arrival at the hotel, you find yourself in a situation where there are no rooms - overbooking , as well as the nuances of buying burning packages .