Did you know that conflicts in collectives occupy 15% of the working time? And, besides, much more working time is spent later on by leaders on resolving conflicts and on the recovery process after their devastating effects. Conflict management in the organization takes leading positions on the relevance and attendance in the field of psychological training for managers and organizations.
Where do conflicts arise?
Conflict, and we now have in mind, a constructive conflict is the only way to get out of the crisis, realize the potential and restructure the business. Conflicts arise all the time, but there are such "hot spots" where managers have to own the most carefully developed conflict management strategy in the organization. Otherwise, neither the boss himself nor his subordinates will survive afloat:
- female collectives - "kissing snakes", ladies and at work do not hide their emotionality and with joy show both positive and the most that there are negative thoughts and feelings;
- routine and responsible work - if the team is engaged in very responsible work, wait for "light flammability", since we all need to break away into someone;
- high competition between colleagues - all means are good here, but the one who found himself at the broken trough will not be in debt the next time;
- Collectives working on shifts - the house is far away, failing in the evening in a innocuously incugating wife in the kitchen, it does not work out, it is necessary to "pour out the soul" on the colleagues;
- employees have different functions, but one goal - all employees are constantly in search of a "culprit";
- when the authorities are unattainably high, and their dislike for leadership has to be poured into conflict with a colleague.
In organizations of this type, the methods of conflict management are simply irreplaceable; here one can not do with a popular leader with well-developed diplomatic qualities.
Stages of conflict
The methods of managing conflicts in an organization depend on the stage of the problem.
- "Preparatory" - here the chief enough to do with humor, semi-serious remarks, in any way that will dispel the atmosphere. This stage is expressed in the intensity of the tones, accusing the notes, remembering the insults and failures a few years ago. Experienced managers say that in such cases it is enough to approach the coffee maker and the fragrance of freshly roasted grains will quickly distract the conflicting ones, especially if it concerns women.
- "Military" - the omissions were silent for a long time and accumulated, which means, sooner or later, they will pour out. Here, everyone will fight for their rightness by any methods, but, conflict management in a modern organization at this stage is almost impossible without mediators.
- "Negotiations" - prudence takes precedence, or simply the strength to fight at the end. It requires a maximum of the ability to negotiate with the boss,
who should behave like a chess player, or a soldier in a minefield. - "Communicative" is the final of the conflict, when each side recognizes the sovereignty of the other. In the future, after the passed communicative stage, conflicts will arise only with illegal infringement of the rights.
Of course, the main thing in the actions of the leader will be the identification of the nature of the conflict, its primary source, and, of course, elimination. The authorities should behave as sensitively and friendlyly towards the rebellious collective, and the main mistake will be an attempt to oppress the conflict by making claims.