Speech etiquette and courtesy in business communication

Ability to maintain conversation and at the same time be an interesting interlocutor is the key to acceptance in any society. It is very easy to become interesting for people around you if you know the types of speech etiquette and understand how important etiquette and politeness are.

Speech etiquette - what is it?

The etiquette of speech communication is very important for the successful activity of a person in society, as well as his personal and professional growth, building strong friendships and family relationships . Speech etiquette is a system of rules of speech behavior, norms for the use of language facilities in certain conditions. To master the etiquette of verbal communication, knowledge in linguistics, history, culturology and psychology is necessary.

What does speech etiquette include?

The well-known concept of speech etiquette includes:

1. Formulas of politeness, consisting of words of greeting, farewell, gratitude, request.
2. Forms of circulation.
3. The culture of speech is the competent use of language, avoidance of parasitic words, verbal and gross expressions.
4. Taboo is the non-use of forbidden expressions and words.
5. The timbre of voice, intonation and volume level in circulation. Sign language and facial expressions .

Functions of speech etiquette

One can hear that speech etiquette has such functions:

1. Contact - fixing - can manifest itself in speech acts, when the speaker on himself pays attention to another, preparing him for the information message.
2. Appellative or draft - is a function of attracting attention, is realized when addressing an interlocutor with the purpose of encouraging him to continue the conversation.
3. Conative - the function of targeting the addressee in connection with his position in speech interaction.
4. Voluntative - is a function of the will expression in relation to the interlocutor, the impact on him. It can best be manifested in situations of request, invitation, permission, offer and advice.
5. Emotional - is associated with the expression of emotions, feelings and attitudes towards man. In addition, it is able to dictate the choice of a certain etiquette formula depending on what emotion we want to express.

Rules of speech etiquette

There are such norms of speech etiquette:

1. A polite greeting is the key to a friendly conversation and a positive attitude of the interlocutor. A man should always be the first to greet a woman, and the youngest by age - to greet the elder. When a person enters the room, he must first say hello. If a man sits and greets a woman or an older person, he must stand up.
2. Introducing himself, a man must first be called. Older people must represent men and women to those who are younger or lower in their positions. When meeting people with each other, you need to bring them to each other and name the person being represented. If the man was sitting before the show, he needs to get up. A woman can sit if she is not represented by an older woman. After acquaintance you need to give each other hands for a shake.
3. During the conversation, you need to monitor the tone of the voice. It should be natural and not very high. At the same time, one does not need to suppress people by excessive pedantry and erudition. Communicating with representatives of high circles, we should talk about everything little by little. Such topics as politics and religion should be avoided.
4. Listening is one of the main signs of being educated. It is important not to interrupt the one who tells, but to show their interest. You can ask such questions "Really?", "And what's next?"
5. Do not talk about yourself until you are asked about it. Even when telling, it is necessary to observe modesty and moderation. People should evaluate, based on actions, and not listening to boastful stories.
6. Do not need to cuddle close to the other person. It is important to observe the zone of "personal space".

Speech official etiquette

It is important to remember about the features of speech etiquette and in official communication. Here it is necessary to adhere to the following rules:

1. To greet with phrases "Hello", "Good afternoon". Such phrases as "Hello", "Healthy" should be excluded.
2. Appeal must be solely on "You" and be sure with respect.
3. Official speech etiquette provides attention to the interlocutor and ability to listen.

Speech etiquette in business communication

It is known that the speech etiquette of a business person has its own characteristics. It arises on the basis of a certain type of activity connected with any production. At the same time, the parties to business communication are in official statuses, defining the necessary norms and standards of people's behavior. This kind of etiquette provides for the establishment of contact between people, the exchange of information for the purpose of building common activities, cooperation. Etiquette of business communication has such important points:

1. You can not be late for business meetings.
2. Careful preparation for the reception of guests.
3. Strict appearance.
4. Before the meeting, it is necessary to gather information about those with whom you will meet.

Speech Etiquette on the Internet

Its etiquette and culture of speech is on the Internet. Here, as in ordinary daily communication, it is important to welcome a person to begin a conversation. If we are talking about a friend or a friend, a man of the same age or younger, we can greet the standard "Hello". In cases where communication occurs with foreigners, it is important to find a common language. Often, foreigners use English. Older people or unfamiliar welcome with the phrases "Hello", "Good afternoon", "Good evening". The same applies to greeting people in business relationships.

Sometimes in communication with friends, buddies, odnodokami use abbreviated, but certainly understandable to all words. In English, this can be "u" instead of "you". An important difference between the Internet and everyday communication is the use of different smileys that show real or even false emotions without words. It can be sad, cheerful, in love and other smiles. In addition to expressing their emotions, sometimes they use different punctuation marks instead of smiles, which indicate the emotional state of a person.

Speech etiquette of modern youth

It is impossible to say with certainty what the speech etiquette of a modern teenager is, since all children are brought up in different families with different levels of culture and because it is normal for some, for others it may seem not accepted. However, it is possible to single out a common for all teenagers and young people:

1. Greeting - "Hello", "Hallow", "Healthy".
2. Tying a conversation - "How are you?", "How are you?", "What are you there?".
3. When saying goodbye, such phrases as "Poka", "Come on" are often used.

Books on speech etiquette

The description of what etiquette and speech should be in the literature can be found in the literature. In the top of the most popular books:

1. "Speech Etiquette and the Culture of Communication" Natalya Formanovskaya . The book tells about the rules of speech etiquette for native speakers.
2. "Speech etiquette in Russian communication. Theory and practice "Natalia Formanovskaya . The book is aimed at all those who have problems with communication.
3. "Russian speech etiquette. Practice of polite speech communication "Alla Akishina . The purpose of the book is to teach speech skills not only of speakers, but of all those who are only learning Russian.