Probably, on the whole planet it is impossible to meet any person who would never quarrel with anyone. Everyone has his own behavior in a conflict situation, but with all the great diversity, these models are easy to classify and evaluate: some are most effective and lead to reconciliation, while others are capable of fomenting a real war.
It is from the behavior of a person in a conflict situation that depends on whether conflicts can destroy relationships or vice versa, they will introduce a new degree of mutual understanding in them. It is important to realize your typical behavior in a conflict situation and be able to transform it into another in the course of the situation.
There is a classification of ways of behavior in a conflict situation:
- Competition (an attempt to satisfy one's interests at the expense of another). This strategy of people's behavior in a conflict situation leads to the fact that a person temporarily holds the upper hand, but not for long, and this approach is not applicable to long-term relationships. leads to the destruction of relations.
- Adaptation (the desire to sacrifice one's interests to please another). This is permissible only if the subject matter of the dispute is not really important to the participant in the conflict. The side that has yielded against its will will remain insulted, lose respect for the second participant in the conflict.
- Avoidance (attempt to postpone the decision for another time). This strategy of behavior in conflict situations works positively only in those cases when the subject of the conflict is not too important, or in the case when there is no long-term relationship with the second conflicting party. In long-term relationships, the strategy is not applicable, because forces to accumulate a negative and leads to an explosion of emotions.
- Compromise (partial satisfaction of interests of each of the parties). Despite all the attractiveness, the compromise is only an intermediate stage of conflict resolution, which allows to reduce
heat up to finding a solution that completely suits everyone. - Cooperation (an attempt to resolve the conflict so that all are left to win). This is perhaps the most productive position, but at the same time in practice it is rather difficult to achieve this. However, this option is optimal for long-term relationships.
In any case, do not forget about the ethics of behavior in conflict situations: do not go on personalities, do not raise your voice, do not "remember" the past, do not blame the other side. The calmer the conversation goes, the easier it is to find a common solution.