In the life of any person, situations may occur when he remains alone with his difficulties, which seem unbearable, while consciousness does not see a way out of the situation. The phone of the service of trust is sometimes the only possibility that gives hope that everything will be formed.
What is a helpline?
The helpline is one of the most important social services for the population, providing support in the form of psychological assistance, and depending on the problem, a specialist can switch a person to a conversation with a law enforcement, medical specialist or social worker. Why do I need a helpline? Public experience shows that not always close to a person is close people, sometimes a person is generally alone for a number of reasons, and the situation that has developed with it can threaten its existence.
The helpline is history
Today, the helpline is a very developed and constantly improving structure, providing various kinds of social support. Background of the service dates back to the 50's. XX century, when the priest of Clemenswood Baptist Church in Yolford Peter West, along with a colleague from London, also a priest Chad Vara, organized a telephone help service for people on the verge of suicide . None of the saints expected that barrage of calls, which would collapse on them, like an avalanche - there were very many suffering people.
Ten years later, in 1963 in Australia, Alan Walker, the head of the central methodological line, organized a helpline called the Life Line, which in time became a worldwide network that includes 200 support centers in 12 countries. The basis of service to people is Christian principles, and the slogan is the slogan: "Help is as close as a phone". Thanks to Lines of Life and similar organizations, support has been provided to millions of people and attempts to commit suicide have been prevented.
Throughout the world, the hotline around the clock provides emergency assistance to people in difficult situations in different countries, the name of the telephone service bears its name:
- "Crisis lines" (USA);
- "Hope" (Spain);
- "Spiritual Aid" (Germany);
- "The outstretched hand" (Switzerland);
- "The helpline" (Russia).
How is the helpline regulated?
What document regulates the helpline? The telephone assistance service for the population is regulated by regulatory legal acts of international and Russian legislation:
- The UN Convention on Human Rights;
- The Constitution of the Russian Federation;
- The UN Declaration on the Rights of Persons with Disabilities;
- The World Declaration on the Survival, Protection and Development of Children;
- Federal Law No. 59-FZ of 02.05.2006 "On the Procedure for Considering Applications from Citizens of the Russian Federation";
- International Code of Ethics for Psychologists.
How does the helpline work?
Why do I need a telephone hotline? Those who have everything in their lives understand everything calmly and measuredly are hardly asked these questions, but those who have a black band of life knocked the ground out from under their feet and they have no other option but to dial saving service experienced on themselves what it means timely support, albeit a stranger on the other end of the wire. Specialists are carefully selected, attend various trainings, constantly learn new methods of counseling and emergency service. The skills that a helpline specialist should have:
- listening skills;
- empathy (empathy);
- the ability to ask open-ended questions.
During a telephone conversation a specialist:
- acts anonymously, under a pseudonym, and the location of the telephone hotline service is also classified - all this is thought out for the safety of service workers;
- reminds a person who applied for help that the call is confidential and anonymous, this increases the level of trust;
- redirects or connects a person to that trust phone that is more relevant to him at the moment;
- applies psychological methods to reduce aggression in unbalanced people and stabilize the psycho-emotional background;
- in difficult cases, to call for help.
Helpline - psychological help
The helpline - psychological assistance is provided free of charge, without exception for everyone: adults and children alike. Assistance is organized so that during a call to a single number, the region from which the call was made is identified and redirected to specialists in the helpline of this region. Emergency psychological help will be provided immediately, so in any situation the main thing is not to give up, and take this opportunity. With all seriousness and willingness to help and will treat a small child, and a teenager, and an adult.
A helpline for children
The helpline - psychological help to children, the service has been working successfully since 2010. The helpline for children and adolescents in the Russian Federation - 8 800 2000 122 - the service specialists help in different situations. What is considered a mere trifle, an annoying accident for an adult, for a child can have the appearance of a dangerous, frightening and insoluble, because children do not have much life experience and can not cope with many things on their own. With what problems and emotional experiences are the children talking on the hotline:
- quarrel with parents;
- violence in family;
- sexual harassment;
- the child was left alone at home and scared, afraid to fall asleep or darkness;
- the child faced a problem that parents can not tell because of shame or fear of punishment.
Helpline for teenagers
Adolescence is not an easy test for a person, it's not a child, but not an adult, a hormonal storm gives rise to bursts of impulsiveness, aggression or vice versa, feelings of misunderstanding by others and the growth of depression and devastation. Throughout the world, an anonymous helpline has helped more than one thousand adolescents and specialists have prevented a large number of suicide attempts. With what problems does the younger generation often turn:
- unrequited love;
- incomprehension or indifference of parents;
- physical and sexual violence in school or at home;
- peer abuse ( bullying );
- thoughts about suicide;
- the problem of communicating with peers because of shyness, physical flaw;
- early sexual intimacy and the resulting consequences, which are terrible to discuss with parents (sexually transmitted diseases, possible pregnancy).
A helpline for women
Women are patience, even if silence and patience can turn into a real tragedy, women's stereotypes are very indicative here that they "do not endure the dirty linen" and "beat, then they love". Such women basically behave "quieter than water, below the grass". A helpline for women who have been subjected to domestic violence 8 800 7000 600. During violence, the will of a woman is suppressed and bodily harm is inflicted. It is important to realize that the husband is unlikely to improve, the beating will be systematic.
Calling the helpline can be the first step to getting rid of violence, the specialist will support and tell you how to apply to the law enforcement agencies and what you need for this. For women who find themselves in a difficult situation, when there is nowhere to go from the despot-husband, while she still has a small child or is pregnant with specialists, there is a list and numbers of organizations where victims of violence will be provided with shelter and earning opportunities.
Health Care Helpline
The health care helpline - this service is somewhat different from an anonymous psychological service and is more intended to ensure the proper quality of medical services and to prevent negligent treatment of patients. If a person has been provided with inadequate assistance or if there has been a rough treatment of medical personnel, or it is important to find out their rights to provide one or another type of medical assistance, you can contact the local health service.
A telephone helpline for drug treatment
A narcological helpline for adults is a telephone consultation of a psychiatrist-narcologist who answers all questions, consults on what needs to be paid attention to understand whether a child or adult drug is taking or not. The helpline's helpline also supports the following issues:
- need assistance in the adoption of the issue of registration, hospitalization, and treatment;
- a close person (husband, friend, child) needs the help of an expert narcologist, but you do not want to make it public;
- a member of the dependent family needs psychological support, because this struggle for health and a return to normal life takes away all the forces;
- the person realized that he can no longer get out of drug and alcohol dependence.
Work on the phone of trust
The helpline - psychological assistance to adults and children - is a socially significant service, but the specialists themselves feel at times devastated, and they have periods of feeling of their futility and futility of the work they do, especially if the caller is implementing the intention to commit suicide. Professional burnout here is a frequent phenomenon, and rare specialists work in this service for many years, they are nameless, but on their account many saved lives.