It is practically impossible to excel in the professional sphere, knowing nothing about the business culture and psychology of communication , since no one's position completely isolates people, so the ability to correctly express one's thoughts can essentially help and put insurmountable barriers to career growth. It is worthwhile to take a closer look at the psychology of management and the principles of business communication, in order to remove all barriers and avoid mistakes in working negotiations.
Types of business communication
The world of business does not accept the manner of conversation that we are used to in everyday life. The task is complicated by the appearance of such a new technology of business communication as the Internet, the psychology of behavior in the network is a very special science. And all three technologies of communication stand out:
- verbal, implying verbal communication of information;
- Non-verbal, transmitting information with the help of gestures , postures, intonations, etc .;
- Remote, in which information is transmitted through a variety of technical means - fax, telephone, internet, radio and television.
These technologies are used for different types of communication, among which there are two large groups - written and oral. The first kind includes various documents - protocols, contracts, instructions, reports, etc. To formalize such papers, very strict requirements are imposed, which must be fulfilled. The same applies to business correspondence on the Internet, except when the level of communication between partners allows you to use a different speech style from the official one.
But most indicative of the culture of business communication and management psychology is manifested in oral forms of official communications. There are two subspecies - monologic and dialogical, in the first case the flow of information is given unilaterally, and in the second case it involves two-way contact in order to find a solution. Oral business communication can be expressed in the form of negotiations, conversation, interview or meeting. Most often, negotiations are used, so it is worth remembering a few rules for their conduct.
Basics of Business Communication Psychology
Why do you think that one manages to get along with people, and others do not? Everything is simple, some are able to inspire the interlocutor with a sense of importance. You can achieve this by learning to properly make compliments. Some people talk pleasantly very difficult, so any praise looks like a crude flattery, but one must learn to see their virtues and subtly praise them. So you get the location of the interlocutor, and this will set him up for cooperation. There are some more rules that you should follow when communicating with others.
- Sincerely interested in other people, because everyone, first of all, he is interested in. Therefore, he who succeeds in showing interest in the affairs of the interlocutor will succeed, the indifferent can never reach an understanding.
- To get the location of the interlocutor, you need to smile, just try to do it also sincerely, as wide "American" smiles have already managed to fill many people with nausea.
- Memorize the names of the people you are communicating with, and contact them that way. Do not use the person's name in the speech - show disrespect to him, demonstrate a lack of interest.
- Learn to listen and encourage people to talk about themselves, ask interesting questions.
- Talk with the interlocutor about what interests him, finding common themes will help you to find a common language with a business partner. Before the meeting, take care to find out about the circle of interests of your interlocutor, it will bring you good dividends.
All of the above will work, if you during the conversation will be able to maintain a friendly attitude. So try to avoid disputes, but when starting a discussion, say confidently, but leave the possibility of your mistake. That is, it is necessary to speak not "I will prove to you", but "I will express my opinion, but if I am not right, ask me to correct it."