With you it happened: fate has confronted you with the most unpleasant person, but you can not simply leave and leave in the middle of the conversation, because the success of your company depends on the outcome of the meeting? The psychology of communication with people teaches us to turn our enemies into loyal friends, without forgetting at the same time to suggest how to find a common language with people of the most complex characters .
Psychology of interpersonal communication
Do you often observe communicative competence? That is, how effective is your communication? In order for the conversation to bring you always pleasure, and not moral exhaustion, it is necessary to understand one's interlocutor, to determine his possible reactions to certain cues, let's say, to see him from the inside. So, use the following tricks of psychology of communication between people, thanks to which it will be possible to arrange for the interlocutor:
- The Franklin effect . Everyone knows that this person possessed considerable talents. So, once he needed to win the trust of someone who was unpleasant to him. Franklin politely asked him to borrow a book. Since then, the relationship between the two has become friendly. The whole point is that when someone does you a favor, then next time, be more than confident, this person will respond to your request again. Just in such situations, a person subconsciously "records" you to the number of those who will certainly help him, in case of what.
- The door straight to the forehead . Do you need something from the interlocutor? Ask him for more than necessary. Of course, the option of refusal is not excluded. After a while, boldly ask him again. The refuseman will experience some remorse and, upon hearing a more reasonable request, feel obligated to you.
- Mimicry . For a more detailed study of the psychology of communication and interaction of people, one should turn to the works of Alan Pisa, a man who studied in detail the language of body movements. So, in one of his books he describes such a method of behavior in society, referred to as "mimicry" or "reflection". You sometimes consciously or automatically repeats the movements, the posture of your interlocutor. This greatly improves communication. Why? Yes, people tend to sympathize with those who are at least a little, but similar to him.
- Names . Dale Carnegie, the author of How to Acquire Friends and Influence People, wrote that for a person's hearing, there is nothing sweeter than the sound of his own name. Proceeding from this, during a conversation, do not forget to call the person by name. The same goes for the creation of a friendly atmosphere. Do you want your interlocutor to feel sympathy for you? Call him your friend, and soon he will feel a touch of friendliness towards his personality.
- Listen to this . The psychology of communication with people strongly does not recommend pointing to a person for his shortcomings, if you want to turn him into your like-minded person. Do you want to express disagreement with his remark? Then next time, listening to his speech, try to understand what exactly he is unhappy with. Maybe he is distressed or depressed by something. Try in any case to find some connections in your opinions,
and then, explaining, be sure to begin the proposal with consent first. The latter ensures that the interlocutor does not want to leave in the middle of the conversation. - Rephrase . In the psychology of communicating with older people, this method is much more effective than previous ones. Many such people want to be heard and heard, and therefore, arrange them to yourself, using reflective listening. In other words: rephrase what the interlocutor has told you. Thus, you will be able to build friendly relations. It is best to turn the phrase just heard into a question.